Management Insights

Can algorithms do something for me? Understanding online workers’ perspectives of algorithms and reactions to online ratings on a major platform

Can algorithms do something for me? Understanding online workers’ perspectives of algorithms and reactions to online ratings on a major platform

Digital platforms are complex algorithmic structures connecting dispersed buyers and sellers of services. On platforms such as Guru or Upwork, for instance, customers can search for logo designers or IT developers through algorithms, which provide suggestions about...

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How to boost exploration and exploitation in an SME’s product development: the unexpected power of capable middle managers

How to boost exploration and exploitation in an SME’s product development: the unexpected power of capable middle managers

Researchers and practitioners have mixed opinions to what extent middle managers (MMs) can help or hinder the implementation of their top management’s agenda. Could it be that MMs in Small and Medium Enterprises (SMEs) can play a significant role when it comes to the...

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